GMM follows their customers through every step of the system’s life, from installation to any maintenance needed. Thanks to the widespread fleet of technicians, GMM is able to efficiently assist in any kind of technical issue and quickly supply spare parts. Through continuous training GMM technicians keep user and patient safety at the forefront, while developing a deep knowledge of all the system’s technical specifications and the ability to promptly answer any request.
GMM Service Platform
Preventive maintenance
Corrective maintenance
Remote technical support
Installation and training
GMM Service Platform
Contact us for any kind of Service request:
- Already our client? Access GMM Service Platform
- Not a client yet? Get in touch with us
Preventive maintenance
All preventive maintenance activities are based on the guidelines of our research and development department with the goal of always preserving the technological efficiency of the systems and the best economic value.
GMM provides continuous software upgrades and the possibility to be further assisted by specialized technicians and application specialists.
Upon conclusion of the maintenance procedure, a check list is released to prove the correct performance of all mechanical and electronical parts.
Corrective maintenance
The corrective maintenance request can be easily forwarded through a variety of communication tools (phone, e-mail and online GMM Service Platform).
After a careful evaluation, based on the entity of the problem, our technicians will either guide you remotely or assist you on site to restore the system’s operational efficiency.
A detailed technical report of the performed activities is released upon conclusion.
Remote technical support
Thanks to fast and efficient corrective actions, our technical support staff always assures patient and operator safety.
GMM technicians remotely assist you by phone or VPN where possible, following a 3 steps procedure:
- Identification of the system
- Opening of the support ticket
- Diagnosis of the failure and relay to the appropriate expert technician
If the system’s operational efficiency is restored, the support ticket is closed and a technical report is released. If the problem persists, an on-site assistance procedure is activated.
Installation and training
The installation and start-up procedures of all radiological equipment are performed by highly specialized technical staff, responsible for the entire process, from mechanical assembly to electrical wiring and from the system’s configuration to DICOM network connection.
Furthermore, GMM assists the users, guaranteeing an in-depth training course in order to take full advantage of the technological potential of the newly installed system. Upon completion of the course an official certificate is released.
Click here to find out scheduled dates of training sessions of our products.